Cancellation Policy

Last updated: November 2026

1. Who this applies to

This policy covers the Free Trial, the Student Plan (₹250 to ₹599 per month by class) and the School Plan offered by Genius Work. It should be read together with our Refund Policy and Terms & Conditions.

2. Free Trial

The Free Trial includes 1 practice exam and costs nothing. Nothing is charged and no payment details are stored, so there is nothing to cancel. If you simply stop using the account, no charge will ever be raised.

3. Student Plan — how to cancel

Log in to your student dashboard, open Plan & Billing, and click Cancel subscription. The cancellation is recorded immediately and you will see a confirmation on screen. You may also email enquiry@geniuswork.in or call +91 84487 07888 from your registered number and we will process it for you.

4. What happens after you cancel

• Your plan stays active until the end of the billing period you have already paid for — you do not lose the days you paid for.
• No further payment is taken after cancellation.
• At the end of the period the account moves back to the free tier. You can still log in and view your past results and reports.
• Your exam history, weak and strong topic analysis and progress reports are retained so you can resume later without losing anything.
• You can re-subscribe at any time from the same Plan & Billing page.

5. Cancellation before renewal

To avoid being billed for the next cycle, cancel at least 24 hours before your renewal date. Cancellations made after a renewal has been charged apply to the following cycle; whether the charge already taken can be refunded is decided under our Refund Policy.

6. School Plan

School Plan subscriptions run on an annual or custom term agreed in writing with the institution. Either party may cancel with 30 days' written notice before the end of the term, sent to enquiry@geniuswork.in from an official school email address. Student accounts linked to the school remain accessible for 30 days after the term ends so that reports can be exported.

7. Cancellation by Genius Work

We may suspend or cancel an account that breaches our Terms & Conditions — for example sharing login credentials, copying the question bank, or attempting to disrupt the platform. Where the cancellation is not the result of a breach, any unused portion of a paid term will be refunded on a pro-rata basis.

8. Account deletion

Cancelling a subscription is not the same as deleting an account. If you would also like your personal data erased, write to enquiry@geniuswork.in and we will action the request as described in our Privacy Policy.

9. Talk to us

If something is not working for you, tell us before you cancel — most issues are fixed the same day.

You can also use the Contact form and we will get back to you within one working day.